Q: Do you provide samples? Is it free or extra?
A: Yes, we can provide free samples. It's free.
Q: How can we get a quote?
A: Normally, we need 1)Specifications; 2)Quantity; 3)Material&Thickness; 4)Printing
Then full quotation will be offered withon 24 hours.
Q: What format design file you want for printing?
A: AI; PDF; CDR; PSD; EPS.
Q: Can you help with the design?
A: We have professional designers to help with simple information such as logo and some images.
Q: What's the trade term and payement term?
A: 30% or 50% T/T before production; Paid in full before shipment.
Q: May I have new sample made with my design for confirmation?
A: Yes. We can do the high quality sample same as your design for confirmation.
Q: What about the lead time?
A: It depends on the quantity. Normally 10 to 12 working days after receiving the deposit and sample confirmation.
Q: How can i know if my goods have been shipped?
A: Detailed photos of every process will be sent to you during the production.
Q: What shipping method can I choose? How about the shipping time of each option?
A: DHL, UPS, TNT, FEDEX, BY sea, etc. 3 to 5 workdays of express delivery. 10 to 30 workdays by sea.
Q: How do you compute the shipping charges?
A: We will supply the shipping charges according to the estimated G.W. when quote.
Q: How can you guarantee your quality? If we don't satisfied your quality, how will you do?
A: Normally we do samples for you to confirm everything, and production will be same as samples.
If you worried about the quality problems, you can place the order through alibaba trade assurance.
